Shipping Delivery

Shipping & Delivery

We want your Criollette chocolates to reach you in the same beautiful condition in which they leave us.

Orders are carefully packed to protect the chocolates and their presentation during transit.

Processing

Orders are generally processed within 4-5 business days.

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery

Estimated delivery timelines depend on the destination and courier service.

Metro / Major Cities: 2-3 business days
Other Locations: 3-5 business days

These are estimated timelines and may vary due to courier delays, weather, public holidays or circumstances beyond our control.

Chocolate & Weather

Chocolate is sensitive to heat.

During warmer periods, we may use appropriate protective packaging or modify dispatch schedules where necessary to help preserve product quality.

Once an order has been handed over to the courier, delivery conditions are outside our direct control.

Incorrect Address

Please ensure your delivery address and contact details are accurate before placing your order.

Criollette cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.