Cancellation Refund Policy

MADE FRESH. MADE FOR YOU.

Criollette chocolates are prepared specifically after an order is confirmed.

That means we begin purchasing, preparing and dedicating time to your order once you've confirmed it.

For this reason, our cancellation and refund policy is designed around the made-to-order nature of our chocolates.

ORDER CONFIRMATION

A standard order is confirmed once the product, quantity, delivery details and payment have been agreed upon and payment has been received.

CANCELLATION

Once preparation has started, an order generally cannot be cancelled.

If you need to make a change, please contact us as soon as possible through WhatsApp.

We'll let you know whether the request can still be accommodated.

REFUNDS

Confirmed orders are generally non-refundable and non-returnable, as our chocolates are freshly prepared food products made specifically for the customer.

CUSTOM ORDERS

Custom boxes, assortments and recipe requests may require additional preparation and ingredient planning.

Once confirmed and preparation has begun, such orders cannot normally be cancelled or refunded.

IF SOMETHING IS WRONG

If you believe you received an incorrect product or there is a genuine issue with your order, contact us promptly.

Please share the relevant order details and, where appropriate, photographs so we can understand the concern.

We'll review it and determine the appropriate resolution based on the circumstances.