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free delivery on 1000g+ or Rs.1999 order over Whitefield.

◆ Making only on pure chocolates and without artificial flavours ◆ Making chocolates with Premium ingredients ◆
FAQ

FREQUENTLY ASKED QUESTIONS

Get answers about Criollette chocolates, ordering, freshness, delivery, customisation, payment, storage and gifting in Whitefield, Bengaluru.

Ordering: How do I place an order?

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Browse our products and click Order on WhatsApp. We'll confirm availability, quantity, delivery details and payment with you.

Ordering: Can I order directly through the website?

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For now, the website is our product catalogue. Orders are confirmed through WhatsApp so we can personally coordinate your requirements.

Ordering: How much advance notice do I need?

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We recommend ordering at least 24 hours in advance.

Ordering: Can I place a same-day or urgent order?

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You can always ask! We'll check our current production schedule and let you know if we can accommodate it.

Freshness: Are your chocolates made fresh?

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Yes. Our chocolates are prepared fresh after an order is confirmed.

Freshness: Why don't you keep large ready stock?

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Because we prefer making your chocolates closer to the time they're needed rather than maintaining large quantities of finished products.

Freshness: How long do they last?

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Depending on the product, chocolates can stay good for up to two months when stored correctly.

Ingredients: What chocolate do you use?

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We use premium, authentic chocolate and carefully selected ingredients.

Ingredients: Do you use compound chocolate?

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We do not use compound chocolate as a substitute for the premium chocolate used in our creations.

Customisation: Can I customise a chocolate box?

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Yes, subject to availability. Tell us what you're looking for and we'll explore the available options.

Customisation: Can you create a custom recipe?

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Selected custom recipes or flavour requests may be possible depending on ingredients, quantity and preparation requirements. Additional charges may apply.

Delivery: Where do you deliver?

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We currently serve Whitefield, Bengaluru.

Delivery: Is delivery free?

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Orders of 1000g+ or ₹1,999 above qualify for free local delivery.

Delivery: What about orders below 1000g+ or ₹1,999?

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Delivery is arranged through a local delivery partner. The delivery charge is paid directly to the delivery partner and varies based on distance.

Payment: Do you offer COD?

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No. Standard orders require full payment before preparation begins.

Payment: Why do I need to pay before preparation?

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Because your chocolates are prepared specifically for your confirmed order.

Returns & Cancellation: Can I cancel my order?

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Once preparation has begun, confirmed orders generally cannot be cancelled.

Returns & Cancellation: Can I return chocolates?

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Food products prepared specifically for an order cannot normally be returned. If there is an issue with your order, contact us promptly so we can review it.

Bulk & Corporate: Do you accept bulk orders?

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Yes. Bulk orders can be discussed based on quantity, product selection, customisation and delivery requirements.

Bulk & Corporate: Do you offer corporate gifting?

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Yes. Contact us with your requirements and we'll discuss available options.

STILL HAVE QUESTIONS?

Talk to us directly on WhatsApp. We're happy to help.

Ask on WhatsApp
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